Refund policy

Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. Please read our refund policy below:

1. Eligible Returns
   We only accept returns for physical items. Digital products, gift cards, and services are non-refundable.

2. Return Timeframe
   You can return physical items within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the original condition, and in its original packaging.

3. Return Process

   • To start a return, please contact our customer support team at [email or phone number].
   • You will be provided with instructions for returning your item.
   • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refunds
   Once we receive your returned item and confirm its condition, we will process your refund. The refund will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable.

5. Damaged or Incorrect Items
   If you received a damaged or incorrect item, please contact us immediately, and we will provide a prepaid return label for the item and issue a full refund or send a replacement.

6. Non-Returnable Items

   • Digital products, downloadable content, and gift cards.
   • Any items marked as “final sale” or “non-returnable” at the time of purchase.

If you have any questions about our refund policy, feel free to reach out to our customer support team. We’re here to help!